BPO

AI front-office. Human-led back-office.

Acerti runs BPO operations split the right way: AI for repetitive front-office work, senior LATAM operators for the back-office that demands judgment. Typical cost reduction: 50–70%; error rates fall 40%.

View delivery models →

1// AI-reviewed PR · senior LATAM engineer

2async function checkout(({ cart, user }) {

3 const total = price(cart);

4 if (!user.verified) throw new AuthError();

5 return stripe.charge({ total, user });

8// ✓ 0 defects · 12/12 tests · merged in 2h

Reviewed · React 18 · Stripe~30% fewer defects

~0%

Front-office automation rate

~0%

Back-office error reduction

50–70%

Typical cost reduction

WHAT WE DELIVER

Services we deliver.

AI front-office automation

Lead capture, scheduling, qualification, FAQ handling. Voice and chat, 20+ languages.

Human-led back-office

Document processing, reconciliation, exception handling, claims, KYC review. Senior LATAM operators with vertical depth.

Finance and accounting

AP, AR, GL close support, reconciliations. Audit-aware operating procedures, NetSuite / SAP / Oracle native.

Order management

Order entry, status tracking, returns handling. Real-time CRM and ERP integration.

Document and data processing

Intelligent document processing (IDP), classification, extraction, human review on low-confidence items.

Quality and compliance

AI QA on 100% of transactions, sampled human QA, monthly compliance review with the client team.

How AI shows up here

AI catches the high-volume front-office

Lead capture, FAQ, scheduling — the predictable surface.

→

IDP on the document stream

Classification + extraction with confidence scoring. High-confidence → auto-process; low → human review.

→

Human-led judgment work

Exceptions, claims, reconciliation. Senior LATAM operators with vertical-specific tenure.

→

AI QA on every transaction

100% coverage; sampled human QA on top.

✓

RECENT WORK

What it looks like in production.

Mid-market BPO migration · insurance

“We moved a 40-person onshore BPO contract to an Acerti AI-plus-human stack. Costs dropped 58%, exception-handling accuracy went up.”

Patricia D. · VP Operations, insurance carrier

-58%

Reduction in total contract cost

+40%

Improvement in exception accuracy

OUTCOMES

What clients see in the first 90 days.

50–70%

Cost reduction

Typical against equivalent onshore BPO.

~40%

Fewer errors

Median across past engagements.

100%

AI QA coverage

Every transaction reviewed; sampled human QA on top.

CONTINUE EXPLORING

Related practice areas.

Have a project waiting on the right team?

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