Call Center

AI voice agents. Multilingual. 24/7. Human-escalated.

Acerti runs AI-led inbound, outbound, and blended call operations across 20+ languages. AI handles tier-1, scripted hand-offs route the rest to senior human consultants. Typical inbound deflection: ~70%.

View delivery models →

1// AI-reviewed PR · senior LATAM engineer

2async function checkout(({ cart, user }) {

3 const total = price(cart);

4 if (!user.verified) throw new AuthError();

5 return stripe.charge({ total, user });

8// ✓ 0 defects · 12/12 tests · merged in 2h

Reviewed · React 18 · Stripe~30% fewer defects

~0%

Tier-1 inbound deflection

Languages supported

<400ms

AI agent latency (median)

WHAT WE DELIVER

Services we deliver.

Inbound voice operations

Customer support, order status, account servicing, returns. AI handles tier-1, escalates to a human consultant with full context attached.

Outbound voice operations

Lead qualification, appointment reminders, surveys, retention. AI-led, human-supervised. Compliance-aware in regulated industries.

Blended operations

Hybrid AI + human teams running both inbound and outbound. Best for mid-market clients with seasonal spikes.

Multilingual support

20+ languages live in production today. Spanish, English, Portuguese as core, plus French, German, Italian, Japanese on demand.

Quality and compliance

100% call review by AI for tone, compliance scripts, and CSAT prediction. Sampling for human QA on top.

Integration with your CRM

Real-time read/write into Salesforce, HubSpot, Zendesk, Dynamics. The agent sees the customer record before the call connects.

How AI shows up here

AI voice agent picks up the call

<400ms latency. Detects language, pulls customer context, follows the intent flow.

→

Threshold-based escalation

Confidence score plus rules: handoff to a human consultant with full transcript and context preserved.

→

Human consultant takes over

Senior LATAM consultants — same English fluency, same product context as a US team.

→

AI QA on every call

Sentiment, compliance, CSAT prediction. 100% of calls reviewed; sampled subset to human QA.

✓

RECENT WORK

What it looks like in production.

AI voice rollout · consumer brand

“Acerti stood up our voice agent in six weeks. Tier-1 deflection moved from 0% to ~70%, and our human team finally gets the calls that matter.”

Andre L. · Director of Customer Operations, consumer brand

73%

Tier-1 inbound calls deflected

4.6

Average post-rollout CSAT

OUTCOMES

What clients see in the first 90 days.

~70%

Inbound deflected

Tier-1 inbound moved to AI on typical deployments.

~90%

Training cost saved

Versus running an equivalent in-house human team.

20+

Languages

Live in production today.

CONTINUE EXPLORING

Related practice areas.

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